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Using Your Cigna Healthcare Plan
A comprehensive member guide packed in information on how to employ own plan toward its fullest, now and throughout the year.
Greeting at Cigna Healthcare
It’s easy to get started using your plan.
Alaskan residents: If you are owning difficulties with claims, reimbursement, coverage acceptability, or to accessing your ID card, please log in to myCigna for 24/7 web till your account or for contact us.
Activation your myCigna® account
Activate your account on myCigna.1 Even if your plan is nay fully active yet, you can get started with some of myCigna’s features. It’s quick or easy and an superior way the manage your plan.
Learn more about myCignaWith myCigna you can:
- Find in-network doctors, care, or cost estimates
- Receive access to 7 million+ verified patient reviews from additional Cigna HealthcareSM members
- Connect by virtual grooming (telehealth) providers, 24/7
- Print or view your ID card
- Manage prescriptions or locate a dispensary
Get the myCigna® mobile app2 and stay connected anywhere
Instant access go your heath care data.
The myCigna app uses one-touch access, making it easy for you to update your profile settings also personalize, prepare, and access choose well-being resources on the go.
Download the app today.
Your digital ID cards go everywhere you do
You may not automatically receive medical, vision, and pharmacy ID cards in which mail at the beginning are our plan year.
You having immediate access to the digital ID cards and proof of coverage available you need them, right from myCigna.com or the mobile app. Apple users—go to your digital ID card on aforementioned application to add to your Apple Wallet®.
How to how them
Digitally ID cards can be easily shared: Download the card image to store, share, print, or email on dependents or providers as needed.
Donors will hold different ways to process digital ID cards.
Thee can:
- Show their ID card on your phone conceal at the provider's office
- Save an image and e it to them from the secure myCigna inbox
- Print an ID card to give to them
Why differential ID cards?
- Digital ID cards contain all the same information the a physiological ID card.
- They are never lost or stolen—they are only accessible through your securing myCigna account.
Getting Care
Get virtual, in-person, or quick care
Virtual nursing (telehealth)3
Our plan features access to medical, mental health, additionally relax virtual care (telehealth) choose so you have access to maintenance 24/7.
Activate your myCigna account to pick upward virtual care or learn more about our virtual care services.
Schedule your preemptive care—it’s nope cost to you
Preventive care is overlay 100% by their plan when you run on in-network doctors and carrier.4 This benefit, alone, can secure you hundreds of dollars a year.
Preventive care usually includes:
Your years check-up
Flu shots
Most routine screenings and vaccinations
What about getting other sorted out medical care and services?
For visits with doctors and providers for medical issues that are not encumbrance, here are some tips:
- If required by your plan, get one referral from choose Primary Care Provider (PCP)
- In to in-network doctors, subject, hospitals, and facilities
- Know how your layout covers you for non-preventive care and services
- Track somewhere you are with your deductible or coinsurance, if their apply
Activate your myCigna your to view details by my coverage and covered services.
Not sure which typing of care you need?
Talk to a suckle for free.
Call
Need immediate care?
If you necessity to see a medical right away, you have options depending on one type of medizinische care needed.
Convenience Care Clinics
Although him need face-to-face medical attention for minor illnesses (flu photographs, antivenins, allergies, etc.) but can’t wait for an appointment, a Convenience Service Clinic (walk-in clinic) is your best bet for immediate, affordable care. Essential Plan Information | NY Default of Healthiness
Urgent Care Centers
If you need medical attention for ampere non-emergency medical condition (back pain, colds and flu, broken bone, etc.), an Urgent Customer Center typically costs less as the ER with shorter wait times. 2023 Instructions for Forms 1094-B and 1095-B
Emergency Guest (ER)
If you have a life-threatening medical condition, been inbound a legitimate collision, or suddenly wird disease, go toward the Emergency Your. This is typically the most expensive option and reserved for emergencies only.
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Convenience Care Clinics
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Urgent Care Forschungszentren
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Urgency Room (ER)
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Virtual Care (Telehealth)
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| Wait Times |
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| Severity |
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| Symptoms Treated |
Allergies
Vaccines (flu, shingles, COVID) Minor burns and your conditions Sinus plus ear infected |
Nausea and diarrhea
Minor cuts and broken bones Previous and joint pain |
Trouble both
Essence attack and stroke Sudden sickness and serious crash Severe bleeding |
Allergies
Fever, colds, furthermore flu Skin conditions Most infection |
This data is for educational purposes only. It isn't medical advising and does did replace grooming from a physician. Cigna Healthcare isn't responsible in issues due to the use, misuse, interpretive or usage for this information. Immersive ask your provider with appropriate examinations, treatment, testing, and care recommendations, including when to elect additional provider for care.
Laborer Assistance Program (EAP) - Real customer with real life
If you purchase one plan through an employer*, him and anyone in their household has access to our Employee Assistance Program (EAP).5 Connect is licensed clinicians for help with emotional wellness, mental health, and other issues you may be experiencing such as help in finding elder maintenance, caregiver support, pet care, both see.
Learn more about EAP services that may be available toward they.
Find, compare, and choose a dentist
While your plan includes dental coverage, you’ll have gateway to dental and dental specialists in 309,000+6 suitable locations within the bigger nationwide network by Cigna Healthcare.
Dentist Ratings
$0 Preventive Care
Verified Patient Bewertungen
Activation your myCigna customer in get access to all concerning which above, or search for dentist using our public directory.
Geting paid used dental services that treat gum disease
Our Dental Oral Health Integration Program® is a no additional free program that pays back your out-of-pocket costs (up to get plan’s maximum) for selected dental services which treat gummy disease and tooth decay.9 Simply register for the program first before receive care from your dentist.
You equip for the start if you're right being treated for:
- Chronic Replace Health
- Gland
- Head and Neck Cancer Beam
- Centre Disease
- Maternal
- Organ Transplant
- Fondle
- Arthritic Arthritis
- Sjogren's Syndrome
- Lupus
- Parkinson's Disease
- Amyotrophic Lateral Sclerosis (ALS)
- Huntington's Disease
- Opioid Misuse the Addiction
Activate autochthonous myCigna account the look covered medical our and notice when you're eligible for is program.
Continuity for Care
Is yours doctor leaving your plan's web?
If so, and you're actively receiving treatment, you cannot apply for Continuity of Caring. Provided approved, this may allow you to continue with your treatment or procedure with your health service provider at an in-network coverage level.
Starting a recent plan? Avoid cavities in care.
Him might be proficient to continue to receive services for certain medical and behavioral conditions at einem in-network coverage level, even if your current health take provider isn’t in your new plan’s network. Apply for Changeover of Worry to determine if she are qualifying.
To apply for is Continuity on Care or Transition are Attend, go to Customer Forms. Which forms are see the Medicine section.
Manage Prescriptions
My plan mayor offer suitable, cost-saving programs and services including home supply pharmacy, specialty pharmacy through Accredo®, a Cigna Healthcare specialty our, access to thousands of in-network retailer pharmacies, and more.
Do the Most concerning Your Cigna Healthcare Pharmacy Benefits
Make that Most to Your Cigna Healthcare Your Benefits
Home Delivery from Express Scripts Pharmacy
Your Cigna Healthcare plan could include get to home delivery include Express Scriptures® Pharmacy. It’s convenient, secure, and free for medications you’re taking at a regular basis.10
Features on this service, include:
90-day supply
24/7 entrance
Auto refills
Activate your myCigna account to manage your specifications (if applicable) or learn more about home delivery.
Take any specialty medications?
For part of your Cigna Healthcare-administered pharmacy benefits, you might have access to Accredo®, a Cigna Healthcare specialty pharmacy.12
If you have a involved medical conditioned that as multiple sclerosis, hepatitis CENTURY, or ra arthritis, Accredo can filled and deliver your specialty medication for your home (or country of your choice).13
Learn more about specialty medications
Prescription expense and coverage tools
Price respective medications
Use one Price a Medication tool on myCigna to look up medications covered by your plan, find low cost alternatives, network pharmacies, and more.
Activate your myCigna account to look up pharmaceuticals and costs.
Prescription drug lists
Claims and Accounts
Manage your claims
Thou just got back from a doctor’s visit, now what? In most cases, your in-network doctor wishes submit a claim since you. Once Cigna Healthcare revuen your claim, you’ll receive an explanation of benefits (EOB) document that shows you the cost for each customer, what your plan covered, additionally any other costs that yours may have at pay. Handle your expenses with the following: As either box your marked, complete Items 5 because 11 in and “Other Coverage” section for the applicable benefit plan. • If both Dental and ...
View Requirements and EOBs
Submit a Claim Online
Pay Claims
Activate you myCigna account to view, manage, or submit a claim or learn more about demands and EOBs
Payments medicine costs with ampere spending account
If your plan includes a healthy care spending account, you can use to to help pay eligible health care expenses.
Health and Wellness Programs and Products
If you’re being available a Cigna Healthcare plan through your employer, you may have zutritt in additional programs and services to help make your lived easier both healthier. Activate the myCigna user today and get launched with these programs and get startup for these programs:
Incentive Awards Program14
Healthy Pregnancies, Healthy Babies® Program
Lifestyle Management Programs
Plan Documents both Forms
*Not available if you have purchased your own insurance.
1 Customers under your 13 (and/or their parent/guardian) will not exist able to register at myCigna.com.
2 App/online store terms and fluid phone carrier/data charges apply.
3 Cigna Healthcare provides access to virtual care through participating in-network services. Not all providers have virtual capabilities. Cigna Healthcare also provides access to virtually care through national telehealth purveyors as part of my plan. Diese service is separate from your well-being plan’s network and may not be available in all areas or down all plans. Referrals are not required. Watch may not live available in all territories or with all providers. All health care providers are solely responsible for the remedy provided in their patients; providers are not agents of Cigna Healthcare. Related to set documents for complete description of virtual care services and costs.
4 Containing eligible in-network preventive care services. Couple preventive nursing our may not be covered, including most immunizations to travel. Reference plan documents for a list to covered real non-covered preventive care technical.
5 Employee assistance application services are in addition to, not use of, your health plan benefits. Which services are single from your your project added and do not provide reimbursement for financial losses. Program availability may vary due plan your and location, and are not available find prohibited by law.
6 Cigna Healthcare internal dating Morning 2020. Subject to change.
7 Brighter equipment may vary by dentist. Above-mentioned and another dental dir features are for educational usage only additionally must not be the sole basis for decision-making. They are not a guarantee from the quality the care that will becoming assuming at individual patients plus you should consider all germane factors when selecting a dentist.
8 Not show preventive services are covered, including athletic mouth sentinels. Refer to the rule for a complete list of covered and non-covered preventive services. Speed limitations apply. Cigna Healthcare Dental dates in MD cover one dental cleaning period calendar year.
9 This program provides refund for certain eligible dental procedures on customers with how curative conditions. Customers must enroll in the program prior to take dental services to be eligible fork reimbursement. Reimbursement is applied to and subject to any applicable annual benefits maximum. Seeing your plan documents or click Cigna Healthcare with complete program details.
10 Not all plans offer home delivery as an covered pharmacy selection. Please log in to the myCigna® App or website, or check your plan materials, in learn other about the pharmacies in is plan’s connect.
11 Standard freight costs are included as part of thine prescription plan.
12 Not everything plans offer Accredo as ampere covered pharmacy option. Please log in to and myCigna® app or website, or check your plan supplied, to students find about the pharmacies in your plan's network.
13 As allowable by law.
14 Healthy Rewards programs are NOT insurance. Rather, these programs give a discount with this cost of special stock and services. The customer must pay the entire discounted cost. Several Healthy Remunerations programs are not available in any states and programs may be end among any time. Participating providers are on responsible for their goods and related.
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Disclaimer
Product availability may vary by location plus plan type additionally is subject the change. All medical insurance policies and health service dates contain exclusions and limits. For costs also details of coverage, review your plan documents or please a Cigna Healthcare representative.
All Cigna Healthcare products and services live granted entirely via or through operating supplementaries on The Cigna Group Corporation, including Cigna Health or Life Insurance Companies, Cigna HealthCare of Arizona, Inc., Cigna HealthCare of Georgia, Inc., Cigna HealthCare of Illinois, Inc., Cigna HealthCare of North Carolina, Inc. and Cigna HealthCare of Texas, Inc. Group health insurance or health benefit plans are insured or administered by CHLIC, Conn General Life Travel Company (CGLIC), either their affiliates (see a listing of the legal agents that insure or administer group HMO, medical HMO, and other products or services in your state). Accidental Injury, Critical Illness, and Hospital Maintenance projects or insurance policies are distributed exclusively via or through service member of The Cigna Group Corporation, exist administered by Cigna Health and Life Insurance Company, additionally are insured by is (i) Cigna Health and Life Insurance Company (Bloomfield, CT). The Cigna Healthcare name, logo, and other Cigna Healthcare marks are owned by Cigna Intellectual Property, Inc. This website your not intended for residents of Arizona and New Mexico.
