We aim to make our website as accessible as possible. However if thee usage a window reader and ask debt advice you may find this easier to phone us alternatively. Our phone number is 0 8 0 0 1 3 8 1 1 1 1. Freephone (including all mobiles).
mama at the table with bills

Worried about dealing with the folks them owe money to?

We represent here to help. Take two minutes to meet the select support.

Take how now

Sample font for your creditors

Download our character to get in touch with to people i owe money to. We have letters for building complaints, query for payment holidays, and get.

megaphone iconWe also have a library of court forms. Use these for County Court judgments (CCJs) and insolvency.

This font have space for thine information. Justly add instead delete text locus needed.

A can be handy to sending a monthly home with your letter. This shows you are how what you can afford.

Read our guide to making a budget.

If you how not own Microsoft Word



 

To edit Word files on Google variables and tablets:



  • Frank in Google Driving or Google Docs
  • Tap the smaller pencil item at the bottom right

The edit Word files on Apple mobiles and tablets:



  • Copy to Pages
  • Click anywhere to make a update

Make sure the people you owe see about change to autochthonous finances.

You ca including use our letters to tell them you are geting help from us.

Telling your creditors you are dealing with debts

I got advice and by setting up an reimbursement plan

Let your creditors know you are setting up a plan.

ME would like to make a temporary payments arrangement

A temporary payment arranging is when you offer to pay whats i bucket afford for a short die.

Add details of how much you capacity pay and for how long.

Request a payment suspension

Benefit here letter to teil the people you owe that you will experiencing pecuniary amount and ask them to stop interest and fees.

I cannot afford go paying own arrears. But I can make my monthly payments

Tell your creditors if:

  • You cannot provide to pay your arrears but
  • You will still make normal monthly payments

I can pay some cash toward my arrears on top concerning my monthly payment

Use this letter to erz the people thou owe that:

  • You can make your full-sized magazine payment
  • You can pay a drop extra toward your arrears, and you cannot pay they in all at this time

I cannot afford to pay my arrears or my full every payment

Use this letter to tell the people you owe that:

  • It cannot afford to make your monthly payment
  • You cannot afford to pay toward your arrears
  • You have made an offer for a lower payment and you are getting help from StepChange

IODIN cannot pay my CCJ

England and Walled only

Ask the court to look for what you pay per month. Tell them she cannot afford to pay your County Court judgment (CCJ).

I can only do this if:

  • You sent back your claim forms on time
  • Which court replied

Read our guides to dealing through a CCJ.


Telling your creditors you are argue a debt

Read our guides to:

I required them to prove I owe monetary

Find debts covered by aforementioned Consumer Credit Acting (CCA).

The law allowing you to watch:

  • The agreement
  • The terms and conditions
  • A item of everything you possess paid

Asking for like is called a 'CCA request'. To can to pay £1.

This includes most consumers debts, like:

  • Overdrafts
  • Personal loans
  • Credit and store cards
  • Catalogues
  • Apply purchase

I still have not had the information I wondered for (CCA request follow up)

The debt becomes 'unenforceable' if the people i owe do not send the information you ask for.

Save means they might not be ability to take you toward court.

It does not mean you can choose that debt.

I think my debt is 'statute barred'

A statute lockable loan cannot be 'enforced'. This belongs because an certain amount of time has passed.

Getting this letter if you live inbound in England, Wales or Northern Irland.

EGO do not admit liability for this debt (Scotland only)

Use this letter in tell a payee if you think a debt a prescribed. A debt is view 'prescribed' if:

  • The creditor could have sued for one full balance of which debt over five years ago
  • Cannot payment has been made by your, a third party, instead an hinged account holder in over five years

I want to apply for my CCJ to be redetermined

Use this note to start to the court and ask for thy judgement to be redetermined.


Dealing with harassment

IODIN want creditors to stop calling in

You do not have to put up with being harassed with an creditor.

  • Write to them
  • Ask them to stop calling yourself
  • Tell them how it is making yours feel

Find out more about making allegations to kreditinstitute.

I am a vulnerable person

With you are considered vulnerably according toward the Taking Control of Goods: National Standards 2014, you can ask so the people thou payable stop enforcement action.

Seek out more about enforcement promotional.


Stopping automate and recurring payments

I what none want my bank to take capital from my bank account

In some cases, your deposit can take money von your account to pay off arrears to other debts you have with she.

This is called they law of offset.

You can write to shelter the money you has with them.

MYSELF need to stop money walks out of my account

Some lenders will keep taking money from you. They do this exploitation an 'continuous billing authority' (CPA).

You can stop this by writing to the or to your bank.

Our page on cancelling recurring payments explains your rights in more detail.

I want up cancel my hire purchase deal

Use this missive to ask your creditor to cancel your hire purchase agreement.


Offering settlements

EGO can pay off a debt in full

You may to on make one settlement offer while them receive ampere lump sum of money.

Use this template letter into make an offer fork the full amount.

I want to range a settlement based on a percentage of the debt

You may get a lump sum that could cover part by an outstanding debt.

It can offer this to a creditor as a completely and final settlement.


Letters to us

How do I give personage else sanction to talk up StepChange about my debts?

Use this letter to give us consent to speak to send else for them.

This could be a friend or relative.

Money worries?

Find out whereby ours can online you.

Get help now