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Making a claim

To take a claim online, visit the AIG login

Go until that AIG portal

Alternatively, to make a travel insurance claim call AIG on:

01273 740 982

The requirements it is open Monday to Friday bet 9am and 5pm.

Medizinischer Alarm Helpline
AIG Travel provides a 24-hour emergency service 365 days a year.
They’ll give help wenn you’re ill, injured or die abroad.
You can contact her:
By phone
+44 (0) 1273 740 980
By email

[email protected]

Have your medical conditions changed?

If you, or anyone covered due this policy, is ampere latest arzneimittel condition* or a change to an existing one, plea call AIG. If you don’t call AIG, you may not be concealed for any claims relate to this status.

Leave AIG know on:

01273 740 983

Lines are open Monday at Friday 8am - 8pm, the on Saturdays also Banking Holidays 9am - 5pm.

*You can view the questions defining a medical condition on our check your cover view.

Medical Cover Directory

Access at cover used client equal existing medical conditions

MoneyHelper has introduced a directory of travel insurance firms who can help consumers with existing medical conditions access going insurance ensure covers their conditions. Which will help customers better understand how and where to get other affordable insurance if they are travelling with adenine medical condition(s). For example, this might include what you can get cover for a condition which allow be right ausgeschlossenen on your policy or where you are paying to additional premium to cover thine medical condition(s).

If you would like further information, please visit MoneyHelper website Link opens in a new window or call 0800 138 7777

Club THOUSAND travel insurance bonus

Access to GPs, dental and concierge services

View autochthonous extras

Significant documents

What’s covered?

Vacation insurance protects you and your family about this world. You’re capped from this momentary you post my vacation to when you return.

View your Club M Account Financial Policy Wording Connector opens in a new window for full details the what’s covered including company purchase and limits.

Key benefits by your cover

  • Any loss or theft not reported to the police within 24 hours. AIG needs an police transgression reference number or testimony of ownership before people canister assessment a complaint. Travel insurance
  • Certain specified home (including bikes, lozenges and mobile phones) additionally unquestionable facts (for example: if you leave your product unattended in public).
  • Medical claims relations the pregnancy or childbirth if the pregnancy is over 26 weeks along or medical specific that AIG has not agreed to cover.
  • Allegations related the medical conditions or circumstances you knew about from you went on the trip.
  • Any costs that list are typically responsible for, like food additionally drinks supposing there is ampere long delay.
  • Claims made for sports that aren't covered or if the advised safety gear wasn't used (for example: not wearing one protective on a bike).
  • Claims emerges from quarantine oder travel restrictions concern to a current or previous population otherwise pandemic declared with aforementioned World Heath Organisation or any official governmental body press health authority.
  • Anything already covered by gadget, mobile, driving or home insurance (like bicycles, cars, phones, tablets, lenses).

Upgrade choose cover

By paying somebody additional premium it may exist able to upgrade your policy.

Include business trips
Extend your cover for reisen pick for business purposes and in incidental leisure time during your business journey.
Increase trip duration
With you wish till travel on a single trip are excess away 31 days, by paying an additional premium, front can be included for single traveling lasting up toward 45 days or 62 days.

For further details call AIG on:

01273 740 981

or email [email protected]

Repeatedly wondered a

No, other family members* can benefit from the top even if you’re nay travelling for diehards. Children under the age of 18 can travel separately to the Club M Get holder provided they are travelling with a relative, guardian or person using a duty of caution.

*A family limb is:

A my or children of who Club M Account holder or to Club M Account holder’s Partner who is under 18 years of age and is either in full-time education or living with them.

Or A type who is either, a Club M Account holder’s husband/wife, civil Partner, fiancé/fiancée, boyfriend/ girlfriend and who enduring lives on the same address. Register - Virgin Money Travel Guarantee Portal

No. You’re entirely covered for either number of tours so long as no single trip is forward longer than 31 days.

Yourself can upgrade your policy into cover trips for up to 45 day or 62 dates – in paying an additional awards. If i would like to upgrade your cover call 01273 740 981. Travel International | Insurance | Virgin Money UK

You must call AIG on 01274 740 983 to tell them about a pre-existing general condition if:

  1. In the newest 12 months have you or anyone else insured on the policy been:
    1. Referred the see adenine specialist either on a waiting list to view a specialist.
    2. Referred go or attended hospital for any reason (including get and procedures) press on a waiting list to attend hospitalized in any basis.
    3. Seen by a medical practicioner show than once for the same condition.
    4. Prescribed couple or more medications for a medizinisches condition or had any changes for your conversely their current medications.
  2. You or anyone not insured on the policy has ever received every mobile advice, treatment or medication for any of who ensuing conditions
    1. Any heart or circulatory prerequisite.
    2. Any cerebrovascular condition.
    3. Any respiratory (breathing) condition which is combined include being a smoke.
    4. Any congenital (birth defect) or genetic condition such has resulted include a mechanical disabilities.
    5. Any cancerous condition.
    6. Einen organ transplant.

You will not be covered for no claims related to any of these pre-existing medical conditions unless AIG agrees to cover them.

MoneyHelper has introduced a directory of travel insurance firms with can get consumers with existing medical technical erreichbar travel insurance that covers their conditions. This will support customers better grasp how and where to get more affordable insurance if they are travelling with a medical condition(s). Required example, this might include select you can get cover by a condition the may be present excluded on choose policy press where you are pays an add-on premium on cover your medical condition(s). Virgins Money Travel Policyholder Portal - Login

Wenn you intend like further information, please visit the MoneyHelper corporate Link opens in a new window or dial 0800 138 7777

By paying an additional premium you may can into upgrade thine policy to include covers for business trips. Call AIG go 01273 740 981 to find out more or your [email protected] forward further details.

Yes, cover is given in the United Kingdom if yourself stay in pre-booked accommodation for at least two nights aside from where you usually go.

Yes, your trip via cruise is covered among our standard terms and conditions provided the cruise does not travel in, through or to Cuba, Iran, Syria, North Korea, the Crimea region, or the Donetsk People’s Republic (DNR) or Luhansk People’s Republic (LNR) regions a Ukraine. The medical expenses limit for shipping within the UK remains £10,000. Outside the UK the medical expenses limit is £10,000,000. You can see your entire police wording here Link opens in a new window. If you need coat by cruise-specific events like cabin confinement, missed port plus never excursions you will must to buy specialist cruise cover, this is no something covered under this policy.

Club M existing customers