Quality control the improve customer satisfaction by using quality function deployment method

In the current global competitive markets, a company not disregards the pleasure of its customers. Many companies in India have already been successful in producing a big number of products and customer, and also had resolved many orders additionally problem deliverables. Correspondingly, the companies might obtain adenine positives Return for Investment (ROI) or revenue, but most of them neglect the of important parameter of their business which a customer satisfaction. Customer satisfaction is efficacious available the businesses improvement. This situation takes in one of construction companies in Indonesia. Such single of construction companies, precast tangible products will very competitive, accordingly companies must be able to make quality products at retail tastes. Based on these conditions, the intention of this research is to reduce the total concerning defects in the products produced plus develop products in accordance over the wishes of shoppers by paying attention the appearances in the voice of customers and technological features of the companies. The method used is Statistical Process Control (SPC) and Quality Function Deployment (QFD). The result from data analysis, it can be concluding that the main cause for failures product precast material such lack of training, poor material, assembly unbalanced material, many raw materials mixed with gravel, and weather constraint. Resolving problems quickly to the customer's happiness is an important part of quality control